Refund policy

1. RETURNS
YOU HAVE 30 DAYS FROM THE DATE OF PURCHASE TO RETURN AN ITEM. THE ITEM MUST BE UNUSED, UNWASHED, AND IN ITS ORIGINAL CONDITION WITH ALL TAGS ATTACHED. TO INITIATE A RETURN, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT kargo.official@gmail.com .

2. REFUNDS
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL ISSUE A REFUND TO YOUR ORIGINAL PAYMENT METHOD. PLEASE ALLOW UP TO 7-10 BUSINESS DAYS FOR THE REFUND TO BE PROCESSED.

3. EXCHANGES
IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE OR COLOR, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM TO ARRANGE THE EXCHANGE. EXCHANGES ARE SUBJECT TO AVAILABILITY.

4. SALE ITEMS
SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

5. SHIPPING COSTS
THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS, UNLESS THE ITEM RECEIVED IS DEFECTIVE OR DAMAGED.

6. DAMAGED OR DEFECTIVE ITEMS
IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM WITHIN 7 DAYS OF RECEIPT. WE WILL PROVIDE A REPLACEMENT OR FULL REFUND, INCLUDING SHIPPING COSTS.

7. CONTACT US
IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE WITH A RETURN OR REFUND, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM AT kargo.official@gmail.com . WE ARE HERE TO HELP!